Privacy Policy

Glow Above Pty Ltd (ABN 73 685 243 985) ("Glow Above", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to our website (glowabove.com.au), our forms, and our communications with you, including visitors and customers in Australia, the United States and elsewhere.

Information we collect

When you submit a form on our website, contact us, or become a client, we may collect: your name, email address, phone number, business name, business type, and any information you provide in messages or during calls. We also automatically collect technical data such as IP address, browser type, pages visited, and referral source through cookies and analytics tools.

How we use your information

We use your information to: respond to your inquiry; contact you by phone, SMS and email about our services; provide and manage our services if you become a client; send appointment bookings, confirmations and reminders; improve our website and marketing; and comply with legal obligations.

Calls and text messages

By submitting a form on our website, you consent to receive calls and text messages from Glow Above regarding your inquiry. Message and data rates may apply and message frequency varies. You can opt out of text messages at any time by replying STOP, or reply HELP for assistance. Opting out of marketing communications does not affect messages we are required to send relating to services you have purchased. We do not share your mobile number with third parties for their own marketing purposes. SMS opt-in and consent data is never sold or shared with third parties.

Advertising and analytics

We use tools including Meta (Facebook) Pixel and Conversions API to measure the performance of our advertising and to build advertising audiences. These tools may collect hashed identifiers (such as email address and phone number) and browsing activity on our site. You can learn about and control Meta's data practices at facebook.com/policy. You can also limit tracking through your browser settings and ad preferences.

Disclosure of information

We may share your information with: our service providers and software platforms used to operate our business (such as our CRM, communication, scheduling and payment providers); advertising platforms as described above; professional advisers; and government authorities where required by law. Some of these providers may store data outside Australia, including in the United States. We take reasonable steps to ensure your information is handled consistently with Australian privacy law.

Storage and security

We store personal information in secure, access-controlled systems and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only as long as needed for the purposes described in this policy or as required by law.

Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you by contacting us at info@glowabove.com.au. If you have a privacy concern or complaint, contact us and we will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner ( oaic.gov.au).

Cookies

Our website uses cookies and similar technologies for functionality, analytics and advertising. You can disable cookies in your browser settings, though some site features may not function correctly.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.

Contact us

Glow Above Pty Ltd
Suite 205, 139 Cardigan Street, Carlton VIC 3053, Australia
info@glowabove.com.au | 0489 082 881